FAQ
Does it cost anything to participate in Platinum Points?
• No, participating in the loyalty program is not only very easy and without obligation, but also free of charge.
How do I become a member?
• All you need to do is contact an NGK Representative and provide him/her with some necessary information. Then, your Username and Temporary Password (which you can later change) will be sent to via SMS/e-mail, and you will be an official member!
I have forgotten my password. How can i reset it?
• No problem, you can add a new one! Click on the "Login" button of the home page and then on "Forgot your password". Please enter your e-mail address or your participant number here. An e-mail will then be sent to you with a link with the You can save a new password.
Point Collection
How can I collect Points?
• Please click on the www.platinumpoints.com/points that will earn points. You will see which products will earn points. Details of all the Points for each product can be seen in the link. All you need to do is purchase these products and collect the individual outer boxes and deposit them into the “Collection Box” provided to you by the NGK Representative.
How will the Points be recorded in my Account?
• Once your Collection Box is Full, please click on www.platinumpoints.com/myaccount/pickupmybox and schedule your pick-up. Your Box will be collected, and the Product Packages will be counted, then your Points will be deposited into your Account.
• You can also track all your Points from the My Accounts section.
Are there any quota limitations for Point Collection?
• No
What is the validity of the Points that I have collected?
• Your Points will be valid until the end of the year. Points will lose their validity 31.12.2023, 00:00.
Rewards Redemption
I would like to order Rewards from the Portal; how can I do?
• Order Processing: Add your reward(s) to your shopping basket, then approve the basket by clicking “I accept the service and application conditions.” Finally, click “Purchase My Order” and proceed to the payment.
• Shipping Address: After payment, click “Send my Order to this Address,” or you may add a new shipping address.
• Payment: If there are no mistakes, please click “Approve My Order” – once you do so, your payment will be complete, and your order will be placed.
May I delete a reward that I have already added to my shopping basket?
• You may delete any item in your shopping basket by clicking the button on the right of the relevant reward and then selecting “Update My Basket”.
How may I check my orders?
• After your payment is made, an email will be sent to your registered email. You can also view your order by going to the “My Account” section and selecting “Orders.”
How can I change my delivery address?
• It is not possible to change your address once the order is placed, so please pay special attention when submitting your address.
How can I follow my order?
• After logging in to www.platinumpoints.com, you may follow your order by going to the “My Account” section and selecting “Order History.”
My order is late, what can I do?
• You may follow your order through the “My Account” section or by sending an e-mail to info@platinumpoints.com
• Shipping Address: All deliveries are completed by contractor courier companies through the “deliver to the address” procedure.
• If there is more than one item in my order: If there is more than one item in your order and they are not delivered together, it is because we are delivering them one at a time, as soon as they are ready, in order to get your order to you as fast as possible.
How should I receive my order from the courier?
• You should open the package at the time of delivery and in front of the courier to check if your order has any problems. If there are any problems with your order, do not take the item(s) – instead, take down the statement from the courier.
How may I learn my shipping information?
• Your orders will be delivered to your address by courier. You may check your delivery status by going to the “My Account” section and selecting “Previous Orders.”
Is there any warranty on rewards that I have ordered?
• All rewards on the portal are under the manufacturers or vendor’s guarantee. You should contact the manufacturer/vendor for any issues after the consolidated delivery.
Which rewards needs Installation?
• White appliances and some electronic devices, such as TVs, need to be installed by an authorized dealer/a distributors Service. All Installation processes will be handled by the manufacturer’s authorized technical team. The package of a reward that needs Installation must only be opened by the manufacturer’s authorized technical team. A package that has been opened without the technical team will lose its warranty, and neither BIGGBRANDS MEA FZCO nor Manufacturer accepts returns or replacements of such rewards. Please contact the manufacturer or the manufacturer’s authorized technical team for any kind of Installation of the reward.
• Note: There will be an Installation fee for TVs sized 42” and above that will be invoiced by the manufacturer/technical service to you. Please make sure to ask them for their fees before the Installation.
• Manufacturer/technical service to you. Please make sure to ask them for their fees before the Installation.
What should I do if my reward has any damage/defect?
• If you have detected any damage/defect after the delivery is completed, please contact the manufacturer/ authorized service.
• If you detect any damage/defect before accepting it from the courier, please make sure to ask for a declaration of determination statement about the damage/defect, and then return it to the courier at the time of delivery.
I would like to return my order. Will my points/money be returned?
• If you would like to return your order before dispatch, you need to cancel the order, and your points will be refunded to your account.
• If you would like to return your order after receiving it, please read; “What is the return procedure for special products?”
I received another item rather than my reward. What should I do?
• If you received the incorrect reward, you should return it unused and unopened. Your correct reward will be dispatched after the return of the wrong reward.
Can I cancel an order that I have already placed on the website?
• Under the following conditions, you may request to return the product you have purchased within 14 days from the day of delivery by sending an e-mail to info@platinumpoints.com. Please do not return the product without first contacting us and confirming the return.
• Returns must be unused and in their original state (box / packaging). All standard accessories must be shipped complete and undamaged.
• During the product return process, the shipment receipt that was previously delivered with the product must be delivered with the return cargo.
• Return products must be sent to us via the same cargo courier company that had initially delivered the products.
• In case the order is cancelled: Points will be re-instated to your account latest one month after the cancellation is finalized.
What is the return procedure for special products?
• If you would like to return electronics, mobile phones, laptops, computers, any mobile and visual devices, software, CPU Programs, DVDs, VCDs, CDs, tapes, and stationary equipment you should return them within 14 days from receiving, and the original package should be unopened, and the product should be unused.
• If you would like to return any cosmetic and personal care products, the original package should be unopened, and the product should be unused.
• Any hygienic products, such as undergarments, baby related products cannot be returned.
• Any product that can be harmful to health or cannot be reused after opening, such as headphones and disposable products, cannot be returned.
• Any Food and Beverage products cannot be returned.
• Any periodical publication, such as newspapers or magazines, cannot be returned.
• Gift Cheques / Vouchers cannot be returned.
• Any perishable products are not eligible for return
• Any products that are controlled by the Stock Exchange or are a Commodity, such as Gold, cannot be returned.
When can I start ordering rewards?
• As soon as you have collected enough points for the reward you want, you can redeem your points in our rewards shop.
Site & Data Security
Is it a secure site to shop?
• www.platinumpoints.com has an SSL Security Certificate that guarantees a secure shopping experience and none of your information is stored on the site.
Which of my data will be saved for how long?
• When you register with Platinum Points, we need the company name, your name, the postal address, your e-mail address, telephone and / or fax number and various details about your company (basic participation data) so that we can open an account for you.
• When you collect points, only the data that is necessary to credit the points to your account will be sent and saved (transaction data). This data relates to the products that you have bought from NGK SPARK PLUG, as well as to redeemed rewards.
• The above data is saved by us. The personal data about you (master data and transaction data) are used during participation in Platinum Points - either by NGK SPARK PLUG or by a third-party company (data processor). These data will only be used for advertising or marketing purposes if you gave your consent when registering for Platinum Points. If you have not given your consent or have revoked it afterwards, this data will only be used to operate the system for you, not for advertising, marketing, or research purposes, and will of course not be passed on to third parties!
• The stored master and transaction data are deleted as soon as they are no longer required for the operation of the program. If you end your membership with Platinum Points, all your personal data will be deleted twelve months later. We must meet this deadline as the terminations are sometimes revoked.
